These Terms and Conditions govern your use of BetPortal, operated by CREDARA GROUP LTD and licensed by the Anjouan Gaming Authority (licence number ALSI-202601040-FI2). By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must not use BetPortal.

Player Eligibility and Account Responsibilities

BetPortal is open to adult residents of the United Kingdom and other permitted jurisdictions. You must be at least 18 years of age to register and play. By creating an account, you confirm that you meet the minimum age requirement and that gambling is lawful in the territory from which you are accessing the site.

You are permitted to hold only one account with BetPortal. Opening duplicate or multiple accounts is strictly prohibited. If we identify more than one account registered to the same individual — whether by name, address, payment method, device, or any other identifying detail — we reserve the right to close the additional accounts, withhold any associated balances pending investigation, and void any bonuses or winnings generated through those accounts.

You are responsible for providing accurate, complete, and current information when registering and at any point we request verification. This includes your full name, date of birth, address, and payment details. Providing false or misleading information constitutes a breach of these terms and may result in account suspension or permanent closure.

You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. We will treat any activity carried out using your credentials as activity authorised by you. If you suspect your account has been accessed without your permission, you must notify us immediately through our support channels.

Deposits, Bonuses, and Withdrawals

The minimum deposit and minimum withdrawal amount at BetPortal is £20. Withdrawals are processed within 24 to 48 hours, subject to standard verification checks. We reserve the right to carry out identity and payment verification before releasing funds, and we may request supporting documentation at any stage.

Bonuses offered by BetPortal are subject to specific terms at the point of issue, including wagering requirements, minimum deposit thresholds, maximum bet limits, eligible games, and validity periods. Unless stated otherwise, bonus funds carry a wagering requirement of 40 times the bonus amount before any withdrawal can be made. A maximum bet of £5 applies when playing with an active bonus. Attempting to circumvent wagering requirements — for example, by placing low-risk or opposing bets — may result in the bonus and associated winnings being voided.

We prohibit the use of automated software, bots, or any form of artificial assistance to interact with the site or its games. Collusion between players, fraudulent chargebacks, and any manipulation of game outcomes are equally prohibited. Where we have reasonable grounds to believe that prohibited activity has occurred, we may suspend the account, withhold funds pending investigation, and report the matter to the relevant authority.

We may update these terms at any time. Where changes are material, we will provide reasonable notice before they take effect. Continued use of BetPortal following any update constitutes acceptance of the revised terms. If you have a dispute regarding these terms or any decision we have made, you should contact our support team in the first instance. We will endeavour to resolve disputes fairly and promptly through our internal process.