This Privacy Policy explains how BetPortal, operated by CREDARA GROUP LTD, collects, uses, stores, and protects your personal data. These practices apply fully to all players residing in the United Kingdom. By using our web platform, you agree to the handling of your information as described below.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, residential address, and chosen payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable licensing and anti-money laundering requirements. During transaction processing, we also record payment method details and transaction histories. We do not collect more data than is reasonably required to operate your account and fulfil our regulatory duties.

We may also gather technical data as you navigate our web platform — including your IP address, browser type, device identifiers, and session activity. This information helps us maintain the security and stability of the platform, detect unusual or potentially fraudulent behaviour, and ensure that the service functions correctly across different browsers and devices.

How We Protect and Share Your Data

Your personal data is protected using 256-bit SSL encryption during transmission. Once received, it is held on secure servers with access restricted to authorised personnel only. We do not sell your data to third parties, and we do not share it for marketing purposes.

There are limited circumstances in which we may share your information with external parties. These include licensed payment gateway providers who process your transactions, identity verification services that help us confirm your details during registration or when required by compliance checks, and regulatory or law enforcement authorities where we are legally obliged to disclose information. Any third party we work with is required to handle your data responsibly and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of verified inactivity, we keep your records for the period required by our licensing authority and applicable financial regulations. Once that retention period has passed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, or to request the removal of your account data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through the support channels available on our web platform. We will respond to verified requests within a reasonable timeframe.

If we make any material changes to this Privacy Policy, we will notify you through your registered account or by a prominent notice on our web platform before the changes take effect. We encourage you to review this page periodically. Continued use of the platform following notification of changes constitutes your acknowledgement of the updated terms.

If you have concerns about how your data is handled and feel they have not been resolved through our support channels, you may raise the matter with the relevant data protection authority in your jurisdiction.